Privacy policy

Effective Date: February 14, 2020

At Signature Melody, we understand that crafting a custom song requires you to share your most cherished memories, personal stories, and deepest emotions. We consider it a privilege to turn your stories into music, and safeguarding your privacy is our highest priority.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from Signature Melody.

1. Information We Collect

To provide you with our custom music and physical keepsake services, we collect the following types of information:

  • Personal Contact & Billing Information: When you place an order, we collect your name, email address, phone number, billing address, and shipping address.

  • Custom Song Details (The "Survey" Data): Because our products are highly personalized, we collect the details you provide in your song creation questionnaire. This includes names of your loved ones, relationship milestones, personal memories, specific dates, and any other intimate details you choose to share for the creation of your lyrics.

  • Payment Information: We securely process your payments through trusted third-party gateways (such as Stripe or PayPal). We do not directly collect, store, or have access to your full credit card numbers.

  • Automatically Collected Information: Like most e-commerce websites, we automatically collect certain information about your device and how you interact with our site (e.g., IP address, browser type, time zone, and cookies) to optimize your shopping experience.

2. How We Use Your Information

We use the information we collect strictly for the following purposes:

  • To Fulfill Your Order: Your personal stories and survey answers are used exclusively by our songwriting and production team to compose, write, and record your custom Signature Melody.

  • To Process Transactions & Deliver Products: To securely process your payment, send order confirmations, and ship any accompanying physical items (like framed lyrics or vinyl records) to your designated address.

  • To Communicate with You: To provide customer support, update you on your song’s progress, and respond to your inquiries.

  • To Improve Our Services: To analyze website usage and improve our storefront layout, ensuring a seamless, premium experience for all visitors.

3. How We Share Your Information

We do not sell, rent, or trade your personal information or your private stories to third parties. We only share your information in the following limited circumstances:

  • With Our Creative Team: Your song details are shared with our vetted musicians, vocalists, and producers solely for the purpose of creating your song. All team members are bound by strict confidentiality agreements.

  • With Service Providers: We share necessary data with trusted third parties that help us operate our business, such as our e-commerce platform (Shopify), payment processors, and shipping carriers.

  • For Legal Reasons: We may disclose your information if required to do so by law, or in response to a valid request by public authorities.

4. Data Security & Confidentiality

We treat your personal love stories and memories with the utmost respect. Our website uses industry-standard SSL (Secure Sockets Layer) encryption to protect your personal and financial data during the checkout process. While no method of transmission over the internet is 100% secure, we implement all commercially reasonable security measures to protect your data from unauthorized access or disclosure.

5. Cookies and Tracking Technologies

We use cookies to keep track of your cart contents, remember your preferences, and help us understand how you use our site so we can improve your experience. You can choose to disable cookies through your browser settings, though this may affect your ability to use certain features of our website, such as saving items in your cart.

6. Your Rights

Depending on your location (such as under the GDPR or CCPA), you have the right to:

  • Access the personal information we hold about you.

  • Request that we correct any inaccurate information.

  • Request the deletion of your personal data (Please note: we cannot delete data related to completed financial transactions due to legal record-keeping requirements).

  • Opt-out of any marketing communications at any time by clicking the "unsubscribe" link in our emails.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be posted on this page with a revised "Effective Date."

Contact Us

If you have any questions about this Privacy Policy, how we handle your personal stories, or if you would like to exercise your data privacy rights, please contact our Customer Care team:

  • Email: cs@signaturemelody.com

  • Business Hours: Monday - Friday, 9:00 AM - 5:00 PM (EST)