Terms of service

Terms of Service

Effective Date: February 14, 2020

Welcome to Signature Melody. These Terms of Service ("Terms") govern your access to and use of the Signature Melody website, products, and services. By accessing our website or purchasing our products, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not use our services.

1. Description of Services

Signature Melody provides a personalized music creation service. We take the personal stories, memories, and details provided by you (the "Customer") to compose, write, record, and produce custom songs (digital audio files), as well as accompanying physical keepsakes (such as framed lyrics, vinyl records, or acrylic plaques).

2. User Responsibilities & Submitted Content

When you submit a questionnaire, survey, or any details to help us craft your song, you agree to the following:

  • Accuracy: The information you provide is accurate, complete, and true to the best of your knowledge.

  • Right to Share: You have the legal right to share the names, stories, and details provided, and doing so does not violate the privacy or rights of any third party.

  • Acceptable Content: You will not submit content that is unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable. Signature Melody reserves the right to refuse service and cancel orders containing such content at our sole discretion.

3. Intellectual Property & Usage Rights

Because we create original musical works, intellectual property rights are a vital part of our service. Please read this section carefully:

  • Your Content: You retain ownership of the raw personal facts and stories you provide to us. However, by submitting this information, you grant Signature Melody a non-exclusive, worldwide, royalty-free license to use, adapt, and incorporate these details into the creation of your custom song.

  • Our Copyright: Signature Melody (and its partnered artists/producers) retains full and exclusive ownership, copyright, and all other intellectual property rights to the final musical composition (the melody and lyrics) and the master sound recording.

  • Your Personal Use License: Upon full payment, Signature Melody grants you a perpetual, non-exclusive, non-transferable license to use the custom song for personal, non-commercial purposes only.

    • You may: Share the song privately with friends and family, play it at private events (e.g., your wedding or anniversary party), and post it on your personal social media accounts.

    • You may not: Resell the song, distribute it on commercial streaming platforms (like Spotify, Apple Music, etc.) for profit, use it in commercial advertisements, TV shows, or monetize it in any way without purchasing a separate Commercial License from us.

4. Pricing, Payments, and Billing

All prices are listed on our website and are subject to change without notice. We accept major credit cards and other secure payment methods as indicated at checkout. By providing a payment method, you represent and warrant that you are authorized to use it. Full payment is required before our studio team begins production on your custom song.

5. Refunds, Revisions, and Cancellations

Your purchase is subject to our Refund & Revision Policy. We proudly offer a 30-Day Money-Back Guarantee for our digital songs. Please review our full Refund Policy for detailed information on how to request a revision, process a return for physical goods, or cancel an order.

6. Shipping and Delivery

Physical products will be shipped according to our Shipping & Delivery Policy. While we strive to meet all estimated delivery times (typically 3-5 business days for production and 5-7 business days for shipping), Signature Melody is not liable for delays caused by external shipping carriers, customs clearance, or unforeseen circumstances.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Signature Melody, its directors, employees, and artists shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our services. Our total liability to you for any claim arising out of or relating to these Terms or our services shall not exceed the total amount you paid to Signature Melody for the specific order in dispute.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Signature Melody. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites.

9. Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms of Service at our sole discretion. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.

10. Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of [Insert Your State/Country, e.g., the State of Delaware / United States], without regard to its conflict of law provisions.

11. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us at:

  • Email: cs@signaturemelody.com