Shipping policy

At Signature Melody, we are committed to providing an exceptional experience from the moment you place your order to the moment your custom melody and keepsake are delivered. Below are the details regarding processing and shipping times for our orders.

1. Digital Products

Digital products include custom songs (high-quality audio formats) and personalized lyric pages.

  • Delivery Method: Delivered directly via a secure download link to the email address provided at checkout.

  • Delivery Time: Depends on the turnaround time you selected during the ordering process (e.g., Standard Delivery or Rush Delivery).

  • Shipping Fee: Absolutely free ($0).

2. Physical Products

For accompanying physical items (e.g., Framed Lyric Canvas, Vinyl Records, Acrylic QR Codes, etc.), each piece is uniquely crafted to order. This process involves two stages:

  • Production Time: 3 - 5 business days. This is the time it takes for our workshop team to print, package, and personalize your physical keepsake after your song has been finalized.

  • Shipping Time: 5 - 7 business days once the package leaves our production facility.

  • Total Estimated Time: You can expect to receive your physical product within 8 to 12 business days in total.

(Note: Business days are Monday through Friday, excluding weekends and national holidays).

3. Order Tracking

As soon as your physical product is handed over to our shipping partner, Signature Melody will send you a confirmation email containing your Tracking Number. You can use this code to monitor the progress and location of your package at any time.

(Please note: It may take 24-48 hours for the shipping carrier's system to update the tracking status for the first time).

4. International Shipping

We proudly offer shipping to many countries worldwide. Depending on your geographic location, international shipping times may take longer than standard estimates. Please be aware that customers are solely responsible for any customs duties, import taxes, or fees incurred according to the regulations of their destination country.

5. Incorrect Shipping Information

Customers are responsible for ensuring the accuracy of their email address (for digital files) and physical shipping address (for physical products) at checkout. Signature Melody cannot be held liable for failed, lost, or delayed deliveries caused by incorrect or incomplete information provided by the customer.

If you realize you have entered the wrong address, please contact us immediately. We will do our absolute best to update the information before the order moves into the production or transit phase; however, this cannot be 100% guaranteed.

6. Lost or Damaged Packages

While incredibly rare, if your physical product is lost in transit or arrives in damaged condition, please do not worry. Contact us within 7 days of the estimated delivery date (or the delivery date shown on the tracking system) with photographic evidence of the damage. We will promptly work with the carrier and send you a replacement completely free of charge.

Contact Us

If you have any questions regarding your order status or need further assistance, our Customer Care team is always ready to help:

  • Email: cs@signaturemelody.com

  • Please include your Order ID in the subject line of your email so we can assist you as quickly as possible.