Refund policy

Refund & Revision Policy

At Signature Melody, our goal is to create a breathtaking, one-of-a-kind musical masterpiece that perfectly captures your story and emotions. We pour our hearts into every note and lyric, and your absolute satisfaction is our highest priority.

Because we stand proudly behind the quality of our artists and producers, we offer a comprehensive and worry-free Refund and Revision Policy.

1. The 30-Day "100% Emotion" Guarantee (For Digital Songs)

We want you to be moved to tears of joy. If, for any reason, your custom Signature Melody does not meet your expectations or capture the essence of your story, you are protected by our 30-Day Money-Back Guarantee.

  • How it works: You have 30 days from the date your final digital song is delivered to your email to request a full refund.

  • No Hassle: We will process your refund with no questions asked. However, we would always appreciate your feedback so our artists can continue to learn and grow.

  • Note: Once a full refund is issued, Signature Melody retains the full copyright of the song, and you may not use it for personal or public sharing.

2. Revisions & Fixes (Before Requesting a Refund)

Before you request a refund, we would love the opportunity to make it right! If the song is incredibly close to perfect but needs a slight adjustment, we are here to help.

  • Free Fixes: If our artists made a mistake based on the information you provided (e.g., mispronouncing a name, missing a specific date you explicitly mentioned in your survey), we will fix it completely free of charge.

  • Creative Revisions: If you want to change a lyric, adjust the tempo, or alter the mood after the song has already been produced according to your original survey, please reach out to us. Depending on the complexity of the request, a minor studio revision fee may apply.

3. Physical Products Policy

Because our physical keepsakes (such as Framed Canvas Lyrics, Vinyl Records, or Acrylic QR Codes) are permanently personalized and printed just for you, they are generally non-returnable and non-refundable once production has started.

  • Damaged or Defective Items: If your physical product arrives damaged, scratched, or defective due to shipping, please contact us within 7 days of delivery. Provide a clear photo of the damage and the packaging, and we will immediately send a premium replacement to you at zero additional cost.

  • Order Errors: If the physical print contains a spelling error that was our fault, we will reprint and reship it for free. If the error was in the text you submitted during checkout, we can offer a reprint at a heavily discounted rate.

4. Cancellation Policy

We understand that plans change. Because our studio process begins very quickly to ensure fast delivery:

  • You may cancel your order for a full, immediate refund within 24 hours of placing the order, provided our artists have not yet begun writing and recording your song.

  • To cancel, please email us urgently with the subject line: "URGENT CANCELLATION - Order #[Your Order ID]".

5. How to Request a Refund or Revision

To initiate a revision or a refund, please follow these simple steps:

  1. Email our Customer Care team at cs@signaturemelody.com.

  2. Include your Order ID and the Name used to place the order.

  3. Briefly explain whether you would like a revision (and what needs to be fixed) or if you are utilizing the 30-Day Money-Back Guarantee.

Our dedicated team will respond within 24 business hours to assist you and process your request smoothly. Refunds will be automatically applied to your original method of payment and may take 3-5 business days to reflect in your account, depending on your bank.